Return Policy

Thank you for shopping at witutui.shop! We hope you love your purchase, but if you need to make a return, we're here to help. Please review our return policy below:

1. Return Eligibility

Timeframe: You may return items within 30 days of receiving your order.
Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
Non-Returnable Items: Sale items, undergarments, and accessories are final sale and cannot be returned.

2. How to Initiate a Return

Contact Us: Email our customer service team at support@orderintouch.com with your order number and reason for return.
Return Authorization: We will provide you with a return authorization number and instructions on how to proceed.

3. Return Shipping

Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Recommended Carriers: We suggest using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns.

4. Refunds and Processing Time

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 7-10 business days.
Exchanges: If you wish to exchange an item for a different size or color, please specify in your return request email.

5. Damaged or Incorrect Items

Reporting Issues: If you receive a damaged or incorrect item, please contact us immediately at support@orderintouch.com with your order number and a photo of the issue. We will resolve the problem at no additional cost to you.

6. Contact Us

For questions or concerns about our return policy, please reach out to our customer service team:
Email: support@orderintouch.com

We appreciate your business and strive to ensure a smooth and satisfactory shopping experience at witutui.shop.